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Apr
16
Recent Technical issue faced on helpdesk and billing!
Posted by Support Desk on 16 April 2012 07:31 PM

This is to inform you that we have recently faced technical issue of hard drive failure on our Helpdesk & Billing server thus we may have lost a few support queries of customers thus customers are requested if you were having any query pending in between 14th April 2012 to 16th April 2012 and your support query have yet not resolved then kindly send any such query again to support@b4uindia.com in that case.

Helpdesk and billing of us are working fine right now kindly feel free to contact us if any support required related to our services via email at support@b4uindia.com


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Apr
11
Web services scheduled downtime
Posted by Support Desk on 11 April 2012 06:29 PM

On 15th April, 2012, our Linux Hosting, Windows Hosting and Email Hosting packages (hosted under b4uindia1.myorderbox.com control panel area) will be placed under maintenance for a few hours between 19:30 and 04:30 (16th April, 2012) IST as per the below mentioned schedule.

To accommodate and manage the growth of our web service offerings, our service provider have scheduled a system-wide move to an all new and improved Datacenter. Our new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.

  • Redundant Power - Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
  • Custom Built - TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
  • Better Bandwidth - Both uplink and downlink upgraded to 10 GBPS.

We will be placing all Email Hosting packages under maintenance within the same downtime window.

During the maintenance window, no single web services package and/or website shall experience a downtime of more than 3 Hours as an estimate. Kindly refer to the table below to know more on which services will be affected at its specific time.

Web Services Scheduled Downtime


Date April 15th, 2012
Start Time 19:30 IST
Maintenance Window 10 Hours
Linux Hosting Downtime 19:30 to 22:30 IST
Windows Hosting Downtime 22:30 to 01:30 (16th April, 2012) IST
Email Hosting Downtime 22:30 to 01:30 (16th April, 2012) IST
Reason DC move from Datafoundry ADC to Texasone1
Impact All Hosting/Email in Austin Netblocks 208.91.198.0/23 will be down during this period.


Kindly Note:

All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.


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Apr
2
Urgent Maintenance on our email ids of b4uindia.com
Posted by Support Desk on 02 April 2012 10:40 AM

There is an urgent maintenance going on email ids of b4uindia.com thus support@b4uindia.com email id is not working as of now all customers are requested to kindly create and reply support tickets from helpdesk area from http://www.b4uindia.info/

To create new support ticket please visit http://www.b4uindia.info/index.php?/Tickets/Submit

To reply to any existing support ticket please visit http://www.b4uindia.info/ and login to your helpdesk ac or you can use lost password link over there to retrieve your password, if required.

Our System and Network Engineers are working on restoring services to our email ids as quickly as possible.We do apologize for this inconvenience.


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Mar
31
Change in Service Tax
Posted by Support Desk on 31 March 2012 06:08 PM

As per the new mandates of the Indian Government, there will be an increase in Service Tax for all Hosting and Website Builder packages purchased from April 1st, 2012. Service tax charges will now change from 10.3% to 12.36%

If you have any queries, kindly contact our billing team at support@b4uindia.com


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Mar
26
B4UIndia launched Unlimited Domains Allowed Reseller Packages!
Posted by Support Desk on 26 March 2012 11:36 AM

We are pleased to inform you that B4UIndia.com now dealing in unlimited domains allowed reseller hosting packages... Thus if you are looking for unlimited domains allowed reseller hosting please check our 

Linux Reseller Packages from http://www.b4uindia.com/linux-reseller-hosting.htm

Windows Reseller Packages from http://www.b4uindia.com/windows-reseller-hosting.htm

Note: Upgrades are not possible to the unlimited domains allowed package from any old package since we have set up a separate infrastructure for these new unlimited domains allowed packages, however if required we can help you with migration of your data from current server to new server if in case you wish to upgrade to new package with migration of your data of existing reseller hosting ac.


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